How Responsive is Your Website Manager?

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How Responsive is Your Website Manager?

One of the most common complaints I get from potential new clients is that the current company contracted to build or manage their website is  not responsive.  Countless times I hear stories of how they feel they're over paying for work that doesn't ever seem to happen in a reasonable time frame, if it even happens at all.  It's a bit baffling ....

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Are you a Duck or an Eagle?

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Are you a Duck or an Eagle?

Greetings on this fine Tuesday!  I've recently really enjoyed how Facebook began letting you revisit what you posted on "this day" throughout the past years.  Today, I ran across a post I had originally put up back in 2010 and felt inspired to share again.  I hope you are inspired and enjoy reading this as much as I did.     

With Kindness Always,
Darlene

No one can make you serve customers well….that’s because great service is a choice. One man, Harvey Mackay, tells a wonderful story about a cab driver that proved this point.

He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. .... 

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